Terms of Service

1. Introduction

Welcome to Mamaput.ng (“Mamaput”, “we”, “us”), operated by FreshOla Organics Ltd, located at 345 Opebi Road, Ikeja, Lagos State, Nigeria. By browsing our website, placing food orders (online, via WhatsApp, or through AI/agent integrations), or purchasing food at our pickup counter, you agree to these Terms of Service.

2. Menus, Service Modes & Kitchen Schedules

All dishes are freshly prepared in our own kitchen using natural ingredients with zero artificial seasonings. Different menu sections operate under specific timing rules:

• Belleful Hours (Lunch Specials): Available Monday to Friday from 11:00 AM to 4:00 PM. Orders scheduled at least 24 hours in advance qualify for an automatic complimentary drink (Zobo or bottled water).
• Chop As You Like (A La Carte): Customisable plates available Monday to Friday from 9:00 AM to 6:00 PM.
• Frozen Soup Bowls (Stock Up): Available Monday to Saturday for same-day delivery or pickup.
• Party Packs (Events & Groups): Minimum order of 20 packs (up to 1,000 packs). Requires at least 24 hours advance notice. Available any day of the week.
• Bulk Moin-Moin: Minimum order of 20 pieces. Requires 12 to 24 hours advance cooking notice.

3. Pricing, Ordering & Payments

• Currency: All prices displayed on Mamaput.ng are in Nigerian Naira (NGN, ₦).
• Payment Processing: Online orders must be prepaid through our authorized payment partner, Paystack (Debit/Credit Cards, Direct Bank Transfer, or USSD). Card details are securely encrypted and processed by Paystack.
• Order Acceptance: When you place an order, our kitchen board confirms kitchen capacity and ingredients before dispatching. In the rare event an ingredient becomes unavailable, we will contact you immediately to offer an alternative or issue a prompt refund.
• Physical Counter: POS card and transfer payments are accepted at our Ikeja kitchen pickup point.

4. Delivery & Pickup Policies

• Delivery Coverage: We deliver throughout Lagos Mainland and Island via courier partners including Chowdeck Relay and Shipbubble dispatch.
• Delivery Charges: Delivery fees are dynamically calculated based on direct distance from our Ikeja kitchen (345 Opebi Road) to your supplied delivery address.
• Dispatch Timing: Food is dispatched immediately when fresh and hot. Riders are booked when cooking finishes so your meal does not sit cooling at the counter.
• Customer Availability: Please ensure your phone number is active and reachable upon order placement. If a dispatch rider arrives and cannot reach you after multiple attempts, delivery may be delayed or returned to the kitchen, and redelivery fees will apply.
• Pickup: Physical pickup orders can be collected at 345 Opebi Road, Ikeja during operating hours. Please show your 4-character order code (e.g. 4K9Z) to kitchen staff.

5. Cancellations, Changes & Refunds

• Fresh Food Cancellation: Because our kitchen begins fresh preparation upon order confirmation, orders cannot be cancelled once cooking has commenced (“In Kitchen” status).
• Advance Orders: Scheduled orders (such as party packs or pre-orders) may be modified or cancelled up to 12 hours prior to the requested preparation window by contacting kitchen support.
• Refunds: If we are unable to fulfill your order due to stock unavailability or severe delivery disruptions, you will receive a 100% refund processed back to your original payment method via Paystack.
• Disputes & Quality Issues: If there is an issue with your dish, please report it within 2 hours of delivery with photo evidence via WhatsApp (0707 441 6567) so our team can resolve it immediately.

6. Governing Law

These Terms are governed by and construed in accordance with the laws of Lagos State and the Federal Republic of Nigeria. Any disputes arising under these terms shall be resolved in the competent courts of Lagos State.

7. Kitchen Support Contact

For questions or assistance regarding these terms, reach our kitchen team directly: