Help & Assistance
Customer & Kitchen Support
How Can We Help You Today?
Whether you need to check on a rider, adjust an upcoming office order, or speak with our kitchen supervisors, we are here to help:
WhatsApp Support (Fastest)
Instant answers on live kitchen orders, rider status, and special requests.
Email Kitchen Team
For receipts, corporate catering, vendor partnerships, or NDPR data queries.
Physical Kitchen Pickup
FreshOla Organics building, 345 Opebi Road, Ikeja, Lagos.
8 buildings from Echo Lab towards Maryland–Ojota Link Bridge.
Live Order Tracking
Already placed an order? You can track its preparation in real-time or view your receipt on your unique order page:
Kitchen Schedules & Delivery Windows
- Belleful Hours: Monday to Friday, 11:00 AM – 4:00 PM. Order 24 hours ahead for a free drink.
- Chop As You Like: Monday to Friday, 9:00 AM – 6:00 PM.
- Frozen Soup Bowls: Monday to Saturday for same-day delivery across Lagos.
- Party Catering: Available any day with at least 24 hours advance notice.
Frequently Asked Questions
How do I know my order went through?
Immediately after successful payment on Paystack, you are redirected to your order tracking page with a 4-letter code. Our kitchen board chimes instantly to begin preparing your meal.
How long does delivery take in Lagos?
Estimated times are calculated in real-time at checkout based on traffic and distance from Ikeja. Typical delivery takes between 35 to 60 minutes once food preparation is complete.
Can I order through AI assistants or APIs?
Yes. Mamaput provides machine-readable endpoints, an OpenAPI 3.1 specification, and an OpenAI plugin manifest. For developer assistance or API questions, review our OpenAPI Specification or email hello@mamaput.ng.